Education

B.A. in English, specialization in professional writing, May 2006, Angelo State University, San Angelo, TX

Experience

Freelance Work

iGlobal Educational Services, Virtual Assistant, September 2012—March 2013

  • Send and respond to client and staff emails

  • Create marketing materials such as flyers and Powerpoint presentations for new hires

  • Contact potential clients by phone and follow-up by phone/email

  • Act as representative at school Provider Fairs

  • Create and maintain spreadsheets

  • Place business in online business directories and maintain accounts

Natural Awakenings magazine, Editorial Assistant, October 2012—present

  • Pull upcoming events from local websites and create Events Calendar

  • Proofread magazine before going to press
  • Write news briefs

Full-time Work

Human Resources Assistant, Trinity University, San Antonio, TX, November 2009—August 2012

  • Managed on-campus student employment records (800+) and helped students with the hiring process

  • Generated contracts for part-time and full-time contract staff

  • Managed leave accrual for contract/faculty

  • Supervised student workers

  • Email and phone customer service

  • Handled new hire and returning staff paperwork and made sure each hire was set up in Datatel for payroll and IT access

  • Processed background checks for new and returning faculty and staff

  • Kept spreadsheets for I9 audits, temporary employee access, grant-funded employees, and student worker information

  • Posted job vacancies to HR website and career websites

Human Resources Assistant, SSC Service Solutions, Knoxville, TN, December 2007-April 2009

  • Handled all unemployment insurance claims by responding with the appropriate separation information and successfully reduced company unemployment insurance rates in numerous states

  • Participated in new hire orientations by training managers on hourly employee benefits and proper documentation methods

  • Assisted with creating employee files and new hire packets

  • Kept in daily contact with division assistants and managers nationwide

  • Setup and monitored payroll changes using an in-house HRIS system (Financial Suite)

  • Used personnel policy handbook to respond to inquiries related to company policies and procedures

  • Assisted with 401k open enrollments/terminations, ESOP eligibility, FMLA

  • Completed wage claims

  • Wrote appeals, letters, memos, and other business related documents